Death at Home

If your loved one dies at home and their death was expected, you should first call their GP to attend and certify the death. If it is not during normal working hours, you should phone the GP Surgery’s emergency number.

If your loved one dies at home and their death was not expected, you will need to call the police as well as your GP. It is possible you might also call paramedics in these circumstances who are also able to certify their death.

As long as the GP or other medical professional who was attending to your loved one has certified their death and is satisfied that there are no circumstances which require review by another expert such as a Coroner, we will be able to attend and collect your loved one.

We will arrange for your loved one to be collected and moved to our funeral home. We have discrete transport which will guarantee a safe and dignified journey for your loved one, regardless of where the death has occurred or the circumstances surrounding it.

We are on call 24 hours a day (contact details) and aim to be in attendance within an hour of your request, unless you request more time. There are no legal obligations for us to take your loved one away within any time frame, therefore it is up to you to decide how long you would like to spend with your loved one before we attend. When you call us we will ask you about this and also if all the family members who wish to see your loved one have had the opportunity to do so.

When we arrive, we will discuss with you the practicalities of moving your loved one and will answer any questions you may have. We will also explain the process of registering the death.

Registering The Death

You will need to collect a Medical Certificate from the GP to enable you to register the death of your loved one. If the GP has attended at the house, it is possible they might complete the medical certificate while they are with you. However, in most cases, you will need to go to the GP Surgery to collect it. To save you any unnecessary journeys, you can telephone the surgery beforehand to make sure it is ready to collect.

If a paramedic has attended to your loved one and have certified their death, they will leave you with a document which your GP will require in order to complete the medical certificate.

If your loved one has died unexpectedly, it is possible that a coroner will be consulted. If this happens, it would be best for you to get in contact with us so we can explain the procedure to you. A coroners involvement and the procedures which are put in place as a result are dependent of the circumstances surrounding the death. In each case, they can be different, we will be able to advise you and support you in this situation.

Once you have the medical certificate from the GP, the death must be registered at the appropriate registrars. A death must be registered within five days of its occurrence. Under exceptional circumstances or due to the involvement of a coroner, this may be extended.

Registering a Death In Solihull

If the death has occurred in Solihull, you will need to make an appointment at Solihull Register Office by telephoning 0121 704 8002. Advice about registering a death in Solihull can be found at

Registering a Death In Birmingham

If the death has occurred in a district of Birmingham you need to make an appointment at Birmingham Register Office on 0121 675 1000. Advice on registering a death in Birmingham can be found at

Registering a Death In Warwickshire

If the death has occurred in a Warwickshire you will need to make an appointment at a Warwickshire Registry Office on 0300 555 0255. Advice on registering a death in Warwickshire can be found at

Issuance Of Green Certificate

Ordinarily, the registrar will issue you with a ‘green certificate’, which we require to allow the funeral to take place. This is issued free of charge. Once you have the green certificate, you can then contact us so we can arrange to meet with you and other members of your family to discuss the arrangements for the funeral.

Contact Us If You Have Any Questions

You may only need to take care of a death once or twice in a life time so the process will be very unfamiliar to you. However, we do this all the time, it is our business, so we are very familiar with it. If you have any questions or require assistance please don’t hesitate to contact us and we will do our best to help.